{"id":779,"date":"2022-04-07T12:29:26","date_gmt":"2022-04-07T10:29:26","guid":{"rendered":"https:\/\/zaragin.nl\/faq\/"},"modified":"2022-08-13T21:35:31","modified_gmt":"2022-08-13T19:35:31","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.zaragin.nl\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<!--themify_builder_content-->\n<div id=\"themify_builder_content-779\" data-postid=\"779\" class=\"themify_builder_content themify_builder_content-779 themify_builder tf_clear\">\n                    <div  data-lazy=\"1\" class=\"module_row themify_builder_row tb_xux6810 tb_first tf_w\">\n                        <div class=\"row_inner col_align_top tb_col_count_2 tf_box tf_rel\">\n                        <div  data-lazy=\"1\" class=\"module_column tb-column col4-1 tb_c4xh810 first\">\n                    <!-- module plain text -->\n<div  class=\"module module-plain-text tb_6c4w912 \" data-lazy=\"1\">\n        <div class=\"tb_text_wrap\">\n    <ul>\n<li><a href=\"#about\" id=\"about\">About ZARAGIN<\/a><\/li>\n\t<li>\n\t\t<a href=\"#shipping\" id=\"shipping\">Shipping<\/a><\/li>\n\t<li><a href=\"#returns\" id=\"returns\">Returns<\/a><\/li>\n\t<li><a href=\"#other\" id=\"other\">Other<\/a><\/li>\n<\/ul>    <\/div>\n<\/div>\n<!-- \/module plain text -->        <\/div>\n                    <div  data-lazy=\"1\" class=\"module_column tb-column col4-3 tb_xje0241 last\">\n                    <!-- module fancy heading -->\n<div  class=\"module module-fancy-heading tb_lkig737 zaragin-header inline-fancy-heading tb_hide_divider\" data-lazy=\"1\" id=\"aboutDiv\">\n        <h2 class=\"fancy-heading tf_textl\">\n    <span class=\"main-head tf_inline_b\">\n                    ABOUT ZARAGIN            <\/span>\n\n    \n    <span class=\"sub-head tf_inline_b tf_rel\">\n                                <\/span>\n    <\/h2>\n<\/div>\n<!-- \/module fancy heading -->\n<!-- module accordion -->\n<div  class=\"module module-accordion tb_f2g20 \" data-behavior=\"accordion\" data-lazy=\"1\" data-hashtag=\"1\">\n    \n    <ul class=\"ui module-accordion separate  transparent\">\n            <li>\n            <div class=\"accordion-title tf_rel\">\n                <a href=\"#acc-f2g20-0\" class=\"tb_title_accordion\" aria-controls=\"acc-f2g20-0-content\" aria-expanded=\"false\">\n                    <i class=\"accordion-icon\"><svg  class=\"tf_fa tf-ti-angle-right\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" aria-hidden=\"true\"><use href=\"#tf-ti-angle-right\" xlink:href=\"#tf-ti-angle-right\"><\/use><\/svg><\/i>                    <i class=\"accordion-active-icon tf_hide\"><svg  class=\"tf_fa tf-ti-angle-down\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" aria-hidden=\"true\"><use href=\"#tf-ti-angle-down\" xlink:href=\"#tf-ti-angle-down\"><\/use><\/svg><\/i>                    <span class=\"accordion-title-wrap\">What do you sell on ZARAGIN.nl?<\/span>                <\/a>\n            <\/div><!-- .accordion-title -->\n            <div id=\"acc-f2g20-0-content\" data-id=\"acc-f2g20-0\" aria-hidden=\"true\" class=\"accordion-content tf_hide tf_clearfix\">\n                                    <div class=\"tb_text_wrap\">\n                        <p>At ZARAGIN.nl we sell our premium quality saffron \u2014 under the brand name SAFRANUM \u2014, in various amounts.<\/p>                    <\/div>\n                            <\/div><!-- .accordion-content -->\n        <\/li>\n            <li>\n            <div class=\"accordion-title tf_rel\">\n                <a href=\"#acc-f2g20-1\" class=\"tb_title_accordion\" aria-controls=\"acc-f2g20-1-content\" aria-expanded=\"false\">\n                    <i class=\"accordion-icon\"><svg  class=\"tf_fa tf-ti-angle-right\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" aria-hidden=\"true\"><use href=\"#tf-ti-angle-right\" xlink:href=\"#tf-ti-angle-right\"><\/use><\/svg><\/i>                    <i class=\"accordion-active-icon tf_hide\"><svg  class=\"tf_fa tf-ti-angle-down\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" aria-hidden=\"true\"><use href=\"#tf-ti-angle-down\" xlink:href=\"#tf-ti-angle-down\"><\/use><\/svg><\/i>                    <span class=\"accordion-title-wrap\">How does ZARAGIN guarantee the premium quality of its saffron?<\/span>                <\/a>\n            <\/div><!-- .accordion-title -->\n            <div id=\"acc-f2g20-1-content\" data-id=\"acc-f2g20-1\" aria-hidden=\"true\" class=\"accordion-content tf_hide tf_clearfix\">\n                                    <div class=\"tb_text_wrap\">\n                        <p>Occasionally, a sample of our saffron is tested in laboratories in both the country of origin and in the Netherlands to guarantee the premium quality of our saffron.<\/p>                    <\/div>\n                            <\/div><!-- .accordion-content -->\n        <\/li>\n            <li>\n            <div class=\"accordion-title tf_rel\">\n                <a href=\"#acc-f2g20-2\" class=\"tb_title_accordion\" aria-controls=\"acc-f2g20-2-content\" aria-expanded=\"false\">\n                    <i class=\"accordion-icon\"><svg  class=\"tf_fa tf-ti-angle-right\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" aria-hidden=\"true\"><use href=\"#tf-ti-angle-right\" xlink:href=\"#tf-ti-angle-right\"><\/use><\/svg><\/i>                    <i class=\"accordion-active-icon tf_hide\"><svg  class=\"tf_fa tf-ti-angle-down\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" aria-hidden=\"true\"><use href=\"#tf-ti-angle-down\" xlink:href=\"#tf-ti-angle-down\"><\/use><\/svg><\/i>                    <span class=\"accordion-title-wrap\">How is it possible that ZARAGIN can sell its premium quality saffron for a competitive price?<\/span>                <\/a>\n            <\/div><!-- .accordion-title -->\n            <div id=\"acc-f2g20-2-content\" data-id=\"acc-f2g20-2\" aria-hidden=\"true\" class=\"accordion-content tf_hide tf_clearfix\">\n                                    <div class=\"tb_text_wrap\">\n                        <p>Simple; by purchasing (almost) directly from the source (i.e. from the growers).<\/p>                    <\/div>\n                            <\/div><!-- .accordion-content -->\n        <\/li>\n        <\/ul>\n\n<\/div><!-- \/module accordion --><!-- module fancy heading -->\n<div  class=\"module module-fancy-heading tb_skua338 zaragin-header tb_hide_divider\" data-lazy=\"1\" id=\"shippingDiv\">\n        <h2 class=\"fancy-heading tf_textl\">\n    <span class=\"main-head tf_block\">\n                    SHIPPING            <\/span>\n\n    \n    <span class=\"sub-head tf_block tf_rel\">\n                                <\/span>\n    <\/h2>\n<\/div>\n<!-- \/module fancy heading -->\n<!-- module accordion -->\n<div  class=\"module module-accordion tb_86eq402 \" data-behavior=\"accordion\" data-lazy=\"1\">\n    \n    <ul class=\"ui module-accordion separate  transparent\">\n            <li>\n            <div class=\"accordion-title tf_rel\">\n                <a href=\"#acc-86eq402-0\" class=\"tb_title_accordion\" aria-controls=\"acc-86eq402-0-content\" aria-expanded=\"false\">\n                    <i class=\"accordion-icon\"><svg  class=\"tf_fa tf-ti-angle-right\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" aria-hidden=\"true\"><use href=\"#tf-ti-angle-right\" xlink:href=\"#tf-ti-angle-right\"><\/use><\/svg><\/i>                    <i class=\"accordion-active-icon tf_hide\"><svg  class=\"tf_fa tf-ti-angle-down\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" aria-hidden=\"true\"><use href=\"#tf-ti-angle-down\" xlink:href=\"#tf-ti-angle-down\"><\/use><\/svg><\/i>                    <span class=\"accordion-title-wrap\">To which countries does ZARAGIN ship its products?<\/span>                <\/a>\n            <\/div><!-- .accordion-title -->\n            <div id=\"acc-86eq402-0-content\" data-id=\"acc-86eq402-0\" aria-hidden=\"true\" class=\"accordion-content tf_hide tf_clearfix\">\n                                    <div class=\"tb_text_wrap\">\n                        <p>We ship both domestically (NL) and throughout the EU.<\/p>                    <\/div>\n                            <\/div><!-- .accordion-content -->\n        <\/li>\n            <li>\n            <div class=\"accordion-title tf_rel\">\n                <a href=\"#acc-86eq402-1\" class=\"tb_title_accordion\" aria-controls=\"acc-86eq402-1-content\" aria-expanded=\"false\">\n                    <i class=\"accordion-icon\"><svg  class=\"tf_fa tf-ti-angle-right\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" aria-hidden=\"true\"><use href=\"#tf-ti-angle-right\" xlink:href=\"#tf-ti-angle-right\"><\/use><\/svg><\/i>                    <i class=\"accordion-active-icon tf_hide\"><svg  class=\"tf_fa tf-ti-angle-down\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" aria-hidden=\"true\"><use href=\"#tf-ti-angle-down\" xlink:href=\"#tf-ti-angle-down\"><\/use><\/svg><\/i>                    <span class=\"accordion-title-wrap\">What are the shipping costs?<\/span>                <\/a>\n            <\/div><!-- .accordion-title -->\n            <div id=\"acc-86eq402-1-content\" data-id=\"acc-86eq402-1\" aria-hidden=\"true\" class=\"accordion-content tf_hide tf_clearfix\">\n                                    <div class=\"tb_text_wrap\">\n                        <p>For domestic orders (NL) under \u20ac 20, the shipping and handling costs are \u20ac 3.50. For European orders (EU) under \u20ac 25, the shipping and handling costs are \u20ac 5.<\/p>                    <\/div>\n                            <\/div><!-- .accordion-content -->\n        <\/li>\n            <li>\n            <div class=\"accordion-title tf_rel\">\n                <a href=\"#acc-86eq402-2\" class=\"tb_title_accordion\" aria-controls=\"acc-86eq402-2-content\" aria-expanded=\"false\">\n                    <i class=\"accordion-icon\"><svg  class=\"tf_fa tf-ti-angle-right\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" aria-hidden=\"true\"><use href=\"#tf-ti-angle-right\" xlink:href=\"#tf-ti-angle-right\"><\/use><\/svg><\/i>                    <i class=\"accordion-active-icon tf_hide\"><svg  class=\"tf_fa tf-ti-angle-down\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" aria-hidden=\"true\"><use href=\"#tf-ti-angle-down\" xlink:href=\"#tf-ti-angle-down\"><\/use><\/svg><\/i>                    <span class=\"accordion-title-wrap\">What is the processing time of my order after it is placed online?<\/span>                <\/a>\n            <\/div><!-- .accordion-title -->\n            <div id=\"acc-86eq402-2-content\" data-id=\"acc-86eq402-2\" aria-hidden=\"true\" class=\"accordion-content tf_hide tf_clearfix\">\n                                    <div class=\"tb_text_wrap\">\n                        <p>All orders placed on working days before 16h00, will be shipped the same day. Orders placed after 16h00 will be shipped the next business day.<\/p>                    <\/div>\n                            <\/div><!-- .accordion-content -->\n        <\/li>\n            <li>\n            <div class=\"accordion-title tf_rel\">\n                <a href=\"#acc-86eq402-3\" class=\"tb_title_accordion\" aria-controls=\"acc-86eq402-3-content\" aria-expanded=\"false\">\n                    <i class=\"accordion-icon\"><svg  class=\"tf_fa tf-ti-angle-right\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" aria-hidden=\"true\"><use href=\"#tf-ti-angle-right\" xlink:href=\"#tf-ti-angle-right\"><\/use><\/svg><\/i>                    <i class=\"accordion-active-icon tf_hide\"><svg  class=\"tf_fa tf-ti-angle-down\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" aria-hidden=\"true\"><use href=\"#tf-ti-angle-down\" xlink:href=\"#tf-ti-angle-down\"><\/use><\/svg><\/i>                    <span class=\"accordion-title-wrap\">Which logistics company does ZARAGIN work with?<\/span>                <\/a>\n            <\/div><!-- .accordion-title -->\n            <div id=\"acc-86eq402-3-content\" data-id=\"acc-86eq402-3\" aria-hidden=\"true\" class=\"accordion-content tf_hide tf_clearfix\">\n                                    <div class=\"tb_text_wrap\">\n                        <p>Our shipments are handled with PostNL.<\/p>                    <\/div>\n                            <\/div><!-- .accordion-content -->\n        <\/li>\n        <\/ul>\n\n<\/div><!-- \/module accordion --><!-- module fancy heading -->\n<div  class=\"module module-fancy-heading tb_k2qt801 zaragin-header tb_hide_divider\" data-lazy=\"1\" id=\"returnsDiv\">\n        <h2 class=\"fancy-heading tf_textl\">\n    <span class=\"main-head tf_block\">\n                    Returns            <\/span>\n\n    \n    <span class=\"sub-head tf_block tf_rel\">\n                                <\/span>\n    <\/h2>\n<\/div>\n<!-- \/module fancy heading -->\n<!-- module accordion -->\n<div  class=\"module module-accordion tb_6aj1142 \" data-behavior=\"accordion\" data-lazy=\"1\">\n    \n    <ul class=\"ui module-accordion separate  transparent\">\n            <li>\n            <div class=\"accordion-title tf_rel\">\n                <a href=\"#acc-6aj1142-0\" class=\"tb_title_accordion\" aria-controls=\"acc-6aj1142-0-content\" aria-expanded=\"false\">\n                    <i class=\"accordion-icon\"><svg  class=\"tf_fa tf-ti-angle-right\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" aria-hidden=\"true\"><use href=\"#tf-ti-angle-right\" xlink:href=\"#tf-ti-angle-right\"><\/use><\/svg><\/i>                    <i class=\"accordion-active-icon tf_hide\"><svg  class=\"tf_fa tf-ti-angle-down\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" aria-hidden=\"true\"><use href=\"#tf-ti-angle-down\" xlink:href=\"#tf-ti-angle-down\"><\/use><\/svg><\/i>                    <span class=\"accordion-title-wrap\">What is the return policy for webshop orders?<\/span>                <\/a>\n            <\/div><!-- .accordion-title -->\n            <div id=\"acc-6aj1142-0-content\" data-id=\"acc-6aj1142-0\" aria-hidden=\"true\" class=\"accordion-content tf_hide tf_clearfix\">\n                                    <div class=\"tb_text_wrap\">\n                        <p>Within 14 calendar days following the day of receipt of your order. Please note that the product must be unused (i.e. the quality seal must be unbroken) and in the same condition as received (i.e. without any damages to the product packaging).<\/p>\n<p>However, before returning your product, please contact us first at <a href=\"mailto:info@zaragin.nl\">info@zaragin.nl<\/a>. You will receive an RMA number from us, after which you can return your order at your own expense to the following address:<\/p>\n<p>ZARAGIN<br>BOSMUISHOF 1<br>2643 KK PIJNACKER<br>THE NETHERLANDS<\/p>\n<p>After receiving the return, we will process your refund within 5 business days.<\/p>                    <\/div>\n                            <\/div><!-- .accordion-content -->\n        <\/li>\n            <li>\n            <div class=\"accordion-title tf_rel\">\n                <a href=\"#acc-6aj1142-1\" class=\"tb_title_accordion\" aria-controls=\"acc-6aj1142-1-content\" aria-expanded=\"false\">\n                    <i class=\"accordion-icon\"><svg  class=\"tf_fa tf-ti-angle-right\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" aria-hidden=\"true\"><use href=\"#tf-ti-angle-right\" xlink:href=\"#tf-ti-angle-right\"><\/use><\/svg><\/i>                    <i class=\"accordion-active-icon tf_hide\"><svg  class=\"tf_fa tf-ti-angle-down\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" aria-hidden=\"true\"><use href=\"#tf-ti-angle-down\" xlink:href=\"#tf-ti-angle-down\"><\/use><\/svg><\/i>                    <span class=\"accordion-title-wrap\">Will my shipping costs be reimbursed if I decide to return my order?<\/span>                <\/a>\n            <\/div><!-- .accordion-title -->\n            <div id=\"acc-6aj1142-1-content\" data-id=\"acc-6aj1142-1\" aria-hidden=\"true\" class=\"accordion-content tf_hide tf_clearfix\">\n                                    <div class=\"tb_text_wrap\">\n                        <p>No, unfortunately not. The return will be at your own expense.<\/p>                    <\/div>\n                            <\/div><!-- .accordion-content -->\n        <\/li>\n        <\/ul>\n\n<\/div><!-- \/module accordion --><!-- module fancy heading -->\n<div  class=\"module module-fancy-heading tb_rt2l595 zaragin-header tb_hide_divider\" data-lazy=\"1\" id=\"otherDiv\">\n        <h2 class=\"fancy-heading tf_textl\">\n    <span class=\"main-head tf_block\">\n                    Other            <\/span>\n\n    \n    <span class=\"sub-head tf_block tf_rel\">\n                                <\/span>\n    <\/h2>\n<\/div>\n<!-- \/module fancy heading -->\n<!-- module accordion -->\n<div  class=\"module module-accordion tb_al0x124 \" data-behavior=\"accordion\" data-lazy=\"1\" data-hashtag=\"1\">\n    \n    <ul class=\"ui module-accordion separate  transparent\">\n            <li>\n            <div class=\"accordion-title tf_rel\">\n                <a href=\"#acc-al0x124-0\" class=\"tb_title_accordion\" aria-controls=\"acc-al0x124-0-content\" aria-expanded=\"false\">\n                    <i class=\"accordion-icon\"><svg  class=\"tf_fa tf-ti-angle-right\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" aria-hidden=\"true\"><use href=\"#tf-ti-angle-right\" xlink:href=\"#tf-ti-angle-right\"><\/use><\/svg><\/i>                    <i class=\"accordion-active-icon tf_hide\"><svg  class=\"tf_fa tf-ti-angle-down\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" aria-hidden=\"true\"><use href=\"#tf-ti-angle-down\" xlink:href=\"#tf-ti-angle-down\"><\/use><\/svg><\/i>                    <span class=\"accordion-title-wrap\"> I would like to share a recipe that uses saffron, is that possible?<\/span>                <\/a>\n            <\/div><!-- .accordion-title -->\n            <div id=\"acc-al0x124-0-content\" data-id=\"acc-al0x124-0\" aria-hidden=\"true\" class=\"accordion-content tf_hide tf_clearfix\">\n                                    <div class=\"tb_text_wrap\">\n                        <p>Please do! Send us the recipe name, list of ingredients and preparation method to info@zaragin.nl \u2014 and, if suitable, we will post your recipe on our website. There is even a possibility that we will also share your recipe on one of our social media channels.<\/p>                    <\/div>\n                            <\/div><!-- .accordion-content -->\n        <\/li>\n            <li>\n            <div class=\"accordion-title tf_rel\">\n                <a href=\"#acc-al0x124-1\" class=\"tb_title_accordion\" aria-controls=\"acc-al0x124-1-content\" aria-expanded=\"false\">\n                    <i class=\"accordion-icon\"><svg  class=\"tf_fa tf-ti-angle-right\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" aria-hidden=\"true\"><use href=\"#tf-ti-angle-right\" xlink:href=\"#tf-ti-angle-right\"><\/use><\/svg><\/i>                    <i class=\"accordion-active-icon tf_hide\"><svg  class=\"tf_fa tf-ti-angle-down\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" aria-hidden=\"true\"><use href=\"#tf-ti-angle-down\" xlink:href=\"#tf-ti-angle-down\"><\/use><\/svg><\/i>                    <span class=\"accordion-title-wrap\">I have another question, how can I get I touch?<\/span>                <\/a>\n            <\/div><!-- .accordion-title -->\n            <div id=\"acc-al0x124-1-content\" data-id=\"acc-al0x124-1\" aria-hidden=\"true\" class=\"accordion-content tf_hide tf_clearfix\">\n                                    <div class=\"tb_text_wrap\">\n                        <p>Please reach out to us via our <a href=\"https:\/\/zaragin.nl\/contact\/\" style=\"color: #d89e7f;\">contact form<\/a> \u2014 and we will circle back shortly.<\/p>\n                    <\/div>\n                            <\/div><!-- .accordion-content -->\n        <\/li>\n        <\/ul>\n\n<\/div><!-- \/module accordion -->        <\/div>\n                        <\/div>\n        <\/div>\n        <\/div>\n<!--\/themify_builder_content-->","protected":false},"excerpt":{"rendered":"<p>About ZARAGIN Shipping Returns Other ABOUT ZARAGIN What do you sell on ZARAGIN.nl? At ZARAGIN.nl we sell our premium quality saffron \u2014 under the brand name SAFRANUM \u2014, in various amounts. How does ZARAGIN guarantee the premium quality of its saffron? Occasionally, a sample of our saffron is tested in laboratories in both the country [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-779","page","type-page","status-publish","hentry","has-post-title","has-post-date","has-post-category","has-post-tag","has-post-comment","has-post-author",""],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ | ZARAGIN | The Persian Gold<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.zaragin.nl\/en\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ | ZARAGIN | The Persian Gold\" \/>\n<meta property=\"og:description\" content=\"About ZARAGIN Shipping Returns Other ABOUT ZARAGIN What do you sell on ZARAGIN.nl? At ZARAGIN.nl we sell our premium quality saffron \u2014 under the brand name SAFRANUM \u2014, in various amounts. How does ZARAGIN guarantee the premium quality of its saffron? 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